Terms & conditions

Who you’re dealing with

AGC-MEDIA LTD, trading as AGC Media — a company registered in England and Wales, company number 17306568, registered office Flat 32, Lucius Street, Torquay, Devon TQ2 5UN. You can reach me at alfie@agc-media.com. “I” and “me” in these terms means AGC-MEDIA LTD.

AGC-MEDIA LTD is not currently VAT registered, so no VAT is added to the prices shown. If that changes, prices will say so clearly before you pay.

Business customers only

My services are supplied to businesses. By ordering, you confirm you’re acting in the course of a business and not as a consumer. Consumer protections — including the 14-day cancellation right under the Consumer Contracts Regulations 2013 — don’t apply to business-to-business contracts like these.

The free audit

The free audit is an automated review of the public pages of a website you submit. It costs nothing, it carries no obligation, and the report is yours to keep and to act on with anyone you like.

By submitting a site you confirm you own it or are authorised to have it audited. I can decline or stop an audit that looks abusive, automated in bad faith, or aimed at a site that isn’t yours to submit.

The report is a measurement of the site at the time of the run, produced against a fixed set of checks. It’s provided as information, not as a guarantee of any outcome.

The Conversion Blueprint — £129

One-off payment of £129, taken securely online before work starts. Delivery typically within one hour of payment.

The fee is non-refundable once purchased: the AI processing credits behind the research are spent the moment your order lands, whether or not you use the result. One round of revisions is included — tell me what’s wrong and I’ll rewrite it. If I fail to deliver at all, you get a full refund. The detail is in the Refund & Cancellation Policy.

The deliverables are documents: research, copy, structure, SEO architecture, a content plan and email sequences. Implementation is a separate piece of work, quoted separately if you want it.

Build & hosting packages

Build work is sold as a package: an upfront payment plus a monthly hosting fee, with the scope, deliverables and prices set out in a written proposal. The proposal and these terms together are the contract; if they conflict, the proposal wins.

The upfront payment is a non-refundable deposit. It reserves my time and pays for the research and build phase, and it isn’t returned once paid.

Hosting is an ongoing service — it doesn’t expire after a year, and the monthly fee stays at the rate agreed in your proposal. The first 12 months are a minimum commitment. Cancelling early carries a fee on the outstanding balance (the hosting fees remaining to the 12-month mark): 50% within the first 3 months, 30% between 3 and 6, 20% between 6 and 9, 10% between 9 and 12. After 12 months you can cancel at any time with 30 days’ written notice, free. Before any cancellation, raise what’s gone wrong — I’ll do everything I can to put it right first.

Where a proposal includes sales pages sold on commission, the commission rate and how it’s measured are set out in that proposal.

If fees go unpaid, I can pause hosting and related services after giving you notice, and charge interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998.

What I need from you

Content, images, logins, approvals and answers, provided promptly when asked. You confirm that anything you supply is yours to use and doesn’t infringe anyone else’s rights. If you’re slow to provide what’s needed, timelines move with you — that’s not a breach on my side.

Ownership

Once a deliverable is paid for in full, it’s yours — the copy, the design and the pages transfer to you. The tools, checklists, frameworks and systems I use to produce them stay mine. Third-party components — fonts, stock images, plugins, platforms — remain under their own licences. Unless we agree otherwise in writing, I can show the finished work in my portfolio.

What I don’t promise

I don’t promise rankings, traffic numbers or conversion percentages. Anyone who does is guessing. What I promise is the work described, delivered on the stated timetable, and the refund positions above if you’re not happy.

Liability

My total liability for any piece of work is capped at the amount you paid for it in the 12 months before the claim. I’m not liable for indirect or consequential losses — lost profits, lost data, lost opportunities. Nothing in these terms limits liability that can’t legally be limited, including for fraud or for death or personal injury caused by negligence.

Your data

How I handle personal information — yours and your customers’ — is set out in the Privacy Policy.

Ending the contract

Either of us can end the contract immediately by written notice if the other seriously breaches it and doesn’t fix the breach within 14 days of being asked, or becomes insolvent. On termination, unpaid fees for work done fall due, and the hosting cancellation terms above apply.

The general bits

These terms plus your proposal are the entire agreement. Neither of us can transfer the contract to someone else without the other’s consent. Neither of us is liable for delays caused by events outside reasonable control. Notices go by email. If a court finds part of these terms unenforceable, the rest still stands. No one other than you and me can enforce these terms.

Law

These terms are governed by the law of England and Wales, and disputes belong to the courts of England and Wales.